MY SCOTTISH GAS BLOG

Please bear with me as I describe the chain of events, make yourself a brew and get comfortable:

May 2006: my family and I switched from Scottish Power to Scottish Gas following a door to door sales pitch convincing us that we would pay less, so we had a prepayment key meter installed, all was fine, the very first thing we noticed was that we were indeed saving around £5 per week for the first few weeks, it was warm and we had no need to use our electric storage heating at that time, but when we had a cold spell we were surprised to learn that Scottish gas was actually more expensive costing us an extra £10 for that week, the summer months rolled by and as the colder weather approached we started using our electric storage heating, this was when the problems started, throughout the summer we were paying on average 25 pounds per week, this gradually increased as the weather got colder and the price increases kicked in on September 2006, we were starting to get concerned about the sharply rising amount of money the meter required us to credit it with.
September 2006: I telephoned Scottish Gas on numerous occasions and submitted numerous meter readings to them so they can find out why the meter is so hungry for money, after weeks of phoning and being fobbed off with virtually no explanations, we were now paying an average of £55 to £65 per week for our electricity which we found very difficult to meet, my partner and I were not working as my partner has a very serious illness called Lupus also known as SLE which has incurred two strokes so I am house husband and carer for her needs at home as well as looking after our two daughters. We just couldn’t pay this anymore and whenever I would challenge Scottish Gas about it they would say that the reason my meter was charging so much was being investigated and they could not do anything about it until the investigation was complete, after numerous calls to them to chase the situation up I eventually just asked them to just come and take the prepayment meter out and install a dry meter which meant we would be billed quarterly, they jumped at the chance and immediately arranged for Onstream to come and switch the meters, I thought that maybe they engineered the situation in order to get us paying for electricity via DD but didn’t mind as just wanted rid of the what I thought was a faulty prepayment meter, so that was fine, the appointment was booked for Monday morning the 4th December and it could not come quick enough.
December 2006: Monday arrived and there was no sign of any Onstream engineer until the afternoon, when he arrived he told me that Onstream were having a problem getting hold of dry meters from the manufacturer and if he could not get hold of today then the installation would definitely be Tuesday the 5th December. I was slightly miffed but accepted that these things do happen and gave them benefit of doubt, Tuesday arrived, I waited in all day, no sign of the engineer, so I phoned Scottish Gas and explained the situation to which they put me on hold for a short time to "find out what went wrong" the polite voice came back and informed me that Onstream are still having problems getting hold of dry meters from the manufacturer and that the installation would not now take place until Friday the 8th of December, I panicked and told them that "has long term illness, I am on benefits and get paid fortnightly and that I did not work out my tight budget to put anymore money into this prepayment meter from Monday (the original installation appointment) and was worried that the existing credit in the meter would not last until Friday, I do not receive anymore money until Thursday the 14th December and I therefore cannot credit this prepayment meter until such time, my partner is on blood thinning medication due to previous strokes and gets cold very easily, our house is very damp and has to be heated regularly and I have two kids of early primary school age, they asked how much credit was on the meter at present and when I told them they said that it should last until Friday the 8th, I disagreed stating that the meter has been swallowing over £50 pounds per week for the last few months and that it definitely would not last. They sounded quite shocked and asked me to go to the meter and give them a full reading of the full display cycle, so I did and they said "aah! it appears that you only have Rate1 installed on your meter”, I didn’t understand what they meant and asked them to explain what this meant, they said that that when the meter was installed, because we have electric storage heating the installation engineer should have installed two tariffs on the meter, Rate1 & Rate2, this was news to me, out of all the phone calls to Scottish Gas I finally had the answer to why we were paying so much, they went on to say that putting my heating on at night was probably costing at least 15p per minute on Rate 1 as to the 2p per minute that it should be when Rate 2 kicks in at night at the same time the storage heating is activated by timer, I congratulated her, finally someone that knows why this meter was costing so much, so going back to “the credit will not last until Friday” I asked if it would be possible to send an engineer out to install this Rate 2 on my meter so that the existing credit would definitely last until the Friday when the dry meter installation of the dry meter was scheduled, they put me on hold again only for a short time then came back and said that Onstream could not send an engineer out to do that, I stated that this situation is developing into an emergency and surely I have some sort of high priority, i asked for the number they used to contact Onstream and phoned them right away, explained the scenario and asked if they could send an engineer out to install Rate 2 on my meter until the dry meter installation takes place, they stated that they cannot do that and that the best they could do would be to bring the installation appointment forward to Thursday the 7th, I said that its no use and that the credit would not last and that we will be left without any electricity. in the end i gave up arguing and just accepted it and just didn’t use any heating, tumble dryer, washing machine, cut everything down to barebones, our flat was freezing cold, the washings were piling up, the damp flat we live in had moisture dripping down the inside of the windows and three of us ended up full of the cold. Thursday arrived, Onstream had told me to expect the engineer between 8am and 1pm, every noise outside I jumped up to the window, by this time there was just under £2.00 Emergency Credit left in the meter, 11:30am and still no sign, so I was starting to get worried, I gave Onstream a quick call just to find out if everything was on schedule and they assured me by saying that "the engineer is currently attending an emergency call-out, but he does have your meter to install and will definitely be at your home before 1pm. 2:30pm and still no sign, hmmm... I phoned Onstream again expecting to be told that the engineer has been held up at the emergency, but no, I was told that Onstream cannot get hold of dry meters from the manufacturer until Friday and that I would have to wait until then, I explained that my earlier phone call to them confirmed that the engineer had the dry meter with him and that he would arrive before 1pm???????? They said that I should never have been told this, I am a very laid back person but now I was beginning to lose my temper, but not over the phone, I explained that my existing emergency credit will definitely not last and asked what could be done, they wouldn’t budge, I explained to them that this whole situation is a result of the engineer not installing the meter correctly in the first place and they therefore must take responsibility for this, they then said that the only thing I could do would be to phone Scottish Gas and demand that they send someone out to credit my meter with enough funds to last until the dry meter installation takes place, I asked if they were sure in what they said, they said yes and I thanked them for there patience said goodbye and phoned Scottish Gas, explained to them what Onstream had just told me and they replied saying that “Onstream should never have said that” my response was that the responsibility for this whole situation lies with Scottish Gas and Onstream and that they must do something to help my family of four or we will be left without any power in an all electric house in the middle of winter. I got put on hold, for a bit longer this time, they came back and said this "you shouldn’t worry your supply will not be cut off" I asked them to explain this, they said "I have just spoken to my manager and he said that even if your emergency credit runs out your supply will not be cut off" I was bewildered, I told them that i recall a time a few months back when all this started that I did indeed run out of emergency credit and my supply WAS indeed cut off, they disagreed and said "I assure you that when your emergency credit runs out today your supply will remain intact" I asked if they could explain how this could possibly be, they said this "I don’t need to explain and you should just trust what I say", I said "so your manager told you this" they replied "yes I assure you" I replied "well can I speak with your manager" they said "no" I repeated that I was left without supply before and was cut off and just don’t understand how I would not be cut off this time can you just explain to me how this can be?? they replied "no I don’t need to explain it to you should just trust me" By this time the adrenalin was pumping and I felt myself just about to explode then my partner put her hand on my shoulder and whispered “just hang up” she was listening to the call on loudspeaker and she was extremely upset, if lost my temper down the phone then Scottish Gas would probably label me an abusive customer so I just said this "you are being very unhelpful, I am obviously not going to get anywhere here, you have absolutely no concern that your customer, a family of four consisting of myself, my partner who has medical problems and disabilities and two young children will be left without any electricity in an all electric house and my partner is now crying her eyes out in despair." I then went on and said "I will be telephoning Energy Ombudsman straight after hanging up on you right now”. I went to pick up the kids from school, the fresh air done me good, got back home and called the energy ombudsman, told him about half of what I typed here and he recommended that I call this special customer liaison number, great I said, phoned it and guess what, it was the Scottish Gas Customer Liaison Dept, I could not believe my ears, listening to the familiar ambient music and those bloody energy tips in between. I wasn’t on hold for long, I gave my details and said that I have been given this number by the Energy Ombudsman and told about the last person I spoke to from Scottish Gas and what he told me, they said “yeah that’s right your supply will not be cut off” I was too scared to ask why in fear of told they cant tell me why, but he did, he explained to me that its a special feature of the meter called "Friendly Credit" and explained how it works, I him asked them to guarantee this explaining that I have been lied to before, they totally guaranteed me that I would not be disconnected until 9am Friday morning, I said “oh dear”, he said “well the installation appointment is scheduled for first thing in the morning anyway and the friendly credit facility automatically switches off at 9am”, I wasn’t convinced, I said “really and what if Onstream let me down again?” he said “pardon?” I said "Onstream have let me down on Monday, Tuesday and today Thursday so I don’t really have much faith in them turning up tomorrow to get the job done, what happens then?" They said "well, I wouldn’t want to say ifs and buts, lets just see how the installation appointment goes tomorrow and if its not going to happen then call us right away and we will see what we can do" I said to them "if Onstream don’t turn up tomorrow and you do not do anything to help then me and my family will be left with no power over the weekend and will continue to have no power until this is resolved”, they said "I am sure we can sort something out lets see how it goes, we cant really do anything else at the moment because you have a booking to get a meter installed, we will only be able to help if that booking fails" I stated that "two bookings have already failed and I have not had ANY help from either Onstream or Scottish Gas, but I am willing to take your word for it and your guarantee that I will not be cut of tonight.” The emergency ran out just after tea-time Thursday night and the Friendly Credit was initiated. Friendly credit ran out on Friday morning at 9:15am, had to constantly pester Onstream and Scottish gas and I was even told yet again that they couldn’t get hold of a meter for us, then they said they have one but Onstream don’t support it as a Scottish Gas electricity meter, I was like "what??? Its Friday afternoon and i better have someone out here today with a meter that you do support or I will be calling my MP or media regarding this, there is already a complaint to the Energy Ombudsman and Energywatch, eventually they sent someone out with a dry meter at round 2pm, the engineer came in and said, "heard you have had a bit of hassle"? “ever so slightly” I replied then he just had to nip out to his van for something and was on the phone for about 5 minutes then came back in, he said "I am just off the phone to them, they have asked my to install this meter as a single rate meter (Rate 1 Only), usually businesses are charged single rate" so even he had to argue with Scottish Gas about installing the meter with Rate 1 & 2 on it, he installed the meter with Rate 1 & 2 and left; we now had power and because we were not paying £55 to £65 per week on the prepayment meter we had a little extra money for last minute Christmas presents for the kids.	Click here to see daily meter readings in the space of three days
January 2007: I called Scottish Gas shortly after the new year to arrange a "payment plan" for my new dry meter and was told that they do not have it on my record that a dry meter was installed at my address, I gave them the serial number of the meter and installation date for their "investigation" in to this, they said that it can take up to four weeks for your account to be updated with the new information, so I then asked to arrange a payment plan for my new meter anyway to get the ball rolling, they stated that they could not arrange a payment plan because as far as my account details show I am still a prepayment customer, so I would have to wait on my account to be updated first, they said I should call back in a couple of weeks, so I did, and yes you guessed right, they still had me down as a prepayment customer, I was disappointed but continued my query with them and asked if they could tell me how much my account is in credit with, (just to see if they had worked out the calculation of how much of a refund I am to expect from overpaying into the prepayment meter) now I didn’t expect an exact amount but two different people have told me that there is a "considerably large amount of money on this prepayment account, when I asked exactly how much they flapped and refused to tell me saying that they couldn’t say because final calculations wont be made until details of my new dry meter are on my account closing and finalizing the prepayment meter account, fair enough, I asked if they would say an approx amount, to which they point blank refused. Why can’t they be straight with me?
February & March 2007: I contacted them in February and March to keep on at them to get my account brought up to date and pay me back the overpayments to the prepayment meter by this time I was getting pretty irate with them, in February they apologised and arranged a compensational cheque for £50 to be posted straight away, this was to cover inconveniences to me and the fact that I was doing all the calling to Scottish Gas as they never called me back when they said they would, in March they sent another cheque for the same amount and to cover the same scenarios, I ended up just leaving it as the stress of it all was taking its toll on the whole family, something that my partners doctor told us to avoid as the stress could cause another stroke with the illness she has which is called Lupus or SLE.
April 2007: I left Scottish Gas to get on with it and see if things would look up.
May 2007: We have not even received our quarterly bill which was now 2 months overdue, I called Scottish Gas to enquire about it only to be told that they had no record of a quarterly billed meter being installed at my address and that the information they had is that we are prepayment customers, I couldn’t believe what I was hearing, they told me that they would have to and investigate why my account has not been updated and that they would call me back, I refused stating that I will not hang up without a proper explanation of what is going on here as you have said in the past you will call back and in fact never do so and that this has gone on for months on end without avail, she apologised for that and said she would definitely call back today guaranteed as she will deal with it personally so I agreed, 2 hours later she called back and said that our account has now been brought up to date, my reply was “that’s fantastic thank you very much for making it such a priority and at last getting it sorted out. Two weeks later we received our quarterly bill and our final prepayment meter statement, the prepayment meter statement clearly shows the excessive credit and how much actual electricity we have used, it shows that the account is £634 in credit, this is after the deduction of our actual electricity use for the period May-December 2006. So, I called Scottish Gas to find out how to go about getting this money back and they said that the money cannot be paid out because they find the excessive amount of credit suspicious and that they would have to investigate why this is, I stated that they should already have information on why this is on my record and that the statement I have received is in fact the final calculation, in black and white, they dismissed this and told me that they have to investigate it, I asked how long this would take and they said I would receive the result of the investigation within 7 days of this phone call.	Click here to see the final prepayment statement Click here to see my first quarterly bill Reference numbers and other personal information have been removed from these documents
June 2007: 3 weeks have now passed without any letter or contact and I just don’t know what to do anymore, Scottish Gas have told Energywatch that they have sorted it out and the customer is happy with the outcome so Energywatch sent me a letter stating this and stating that the case will now be closed, they never even contacted me to find out if the situation has been resolved, I directly emailed the person that dealt with my complaint using the email address that was on the letter he sent stating to him that the situation has not been resolved and is in fact getting worse but I have had no reply.
19th June Updates: I called Scottish Gas as they have sent me a reminder on my bill, I called them and stated that they are quick enough to contact me when i have to pay them money but when it them to pay me my money back its a completely different story, this has gone on for just over a whole year now and i have had enough, the woman i spoke to today was very aggressive and would not let me explain a very short summary of the problems i have been having with Scottish Gas in the past year, she was very irate and raised her voice to me more than once, at first she says that the credit on the account as not accurate and must be fictitious, i explained to her how much money i was paying into the prepayment meter per week, £55-65 per week, she then tells me in a stern voice that this is because the meter was not set right, and i replied yes thats correct because your other colleagues told me that the meter was installed with only RATE 1 as opposed to RATE 1 & 2, (Which is also what the engineer that uninstalled the prepayment meter said too) she asked me to go on hold while she checks this out, i wasnt on hold for long when she comes back and tells me that according to their records i did have RATE 1 & 2 installed on that meter and that there is actually no credit on my prepayment account and that after calculations are done its possible that I MIGHT ACTUALLY OWE THEM MONEY. I could not believe my ears, she also said that one of her colleagues have been given into trouble for giving me the wrong information about my account.... i disagreed with her and told her that i have spoken to over 20 different colleagues whom also gave me allsorts of mis-information and does that mean they all need given into trouble for trying to sort the mess out, anyway, she said that someone will be in touch with me within the next 28 days, i told them "i have never ever received a call-back from Scottish Gas regarding this getting sorted out AND where is the letter that i was to receive within 7 days (which was around 6 weeks ago now) which was to be the final caculation, I am not paying my current bill until the matter is resolved fully". 25th June: Recieved letter from a national newspaper I sent my 5 page word document to, they said that my 5 page letter is too long and complicated, I am asked to resubmit my complaint to them as a one page document. I just want people to know about Scottish Gas Customer Service and they way they treat a young vulnerable family..... 26th June: Recieved email reply from Energywatch regarding my complaint to them closing the case without notifying me, in the reply they stated that they have sent a letter to Scottish Gas asking them to resolve the issues stated above and I am expected to hear from them within 10 days.............I wont be holding my breath............ 27th June: Received a letter from Scottish Gas this morning, a threatening letter dated 19th June stating that if I do not pay my current bill of £196.79 within the next 10 days they will apply a £14 charge for writing to me again, the letter also states that they may apply for a warrant to recover what I owe and this will incur fees of up to £235..... they have been told, I want my money back, then i will be able to afford to pay my bill, they have no right to threaten me like this considering the way my family have been treated over the past year. They should try deducting my quarterly bill balance from the amount owed to me from my prepayment meter then sending me a cheque for the rest of MY money as well as some kind of conpensation and I would be a happy customer...........£616.27 - £196.79=£419.48 + compensation... I also noticed that Scottish Gas did not include my swipecard payments on my bill, I have payed £40 towards my bill but this is not shown.
5th July Update: Last week I called Scottish Gas and asked them to arrange a cheque to be sent to me for 419.48 and explained the calculations you see above, I had the balance from my prepayment meter £616.27 transferred over to my current electricity account and paid £196.79 that I owed for my current supply, I was told that this left £419.48 and that they have arranged a cheque for £400 to be sent to me right away, HOOOORRAAAYYY!!!!!! Success I thought, I couldnt believe it, I thought maybe the MPs or Energywatch or media companies that I have contacted have maybe pushed them into finally setting things straight, I was told that the cheque would be with me within the next 7 days. Its past that now and no cheque so I called today 5th July to see what went wrong. I was told that the high amount of credit was unusal and needs to be investigated so I asked if i could give a short summary of why the overpayments are so high, and that if they wanted more information they should log on to the internet and go to WWW.ENERGYBULLIES.INFO.MS they said that this has to be refered to the refunds dept for final calculation, I said that I have the final calculation in front of me, my final prepayment statement AND an amended bill for my current supply which shows the transfer from my prepayment account, they fobbed it off saying that it still has to be looked into and that someone will call me back, I refused saying that i dont mean to be rude but scottish gas have never phoned me back and that i have been told several times over the past 6 or 7 months that this needs to be looked into, investigated, finally calculated........ they gave me their personal details and guaranteed to call me back today, i said that i wont be in between 3pm and 4pm and they said that they would definitely call me back after 4pm.... I will update the blog straight after I receive their call.....again I wont be holding my breath...... update: never called me back so i phoned at 16:45 and tried to get hold of the person i spoke to before but this was impossible the person asked if they could help in any way so i had to explain a short summary of everything above, first of all they said they would have to contact the prepayment dept as there is a zero balance on my account, i stated that in my conversation to the person a few hours ago they confirmed that my account was in credit with £626.26 and this is shown on my ammended current bill, they said that they will retreive my prepayment account details to confirm this and could i hold, i agreed, they came back and confirmed that the balance had indeed been transferred to my current supply account, they said that this was not a true balance as it shows that i was paying too much in to the prepayment meter, i agreed with this and told them that this is because the prepayment meter only had RATE 1 installed whereas it should have been RATE 1 & 2 as I have electric storage heating, she asked how much i was paying a week, i replied that it varied but i was paying between £55-£65 per week so i was being charged peak time electricity from MAY 2006 until DECEMBER 2006. They agreed and said that they have to refer this to the back office for investigation, i had to interrupt them and state that I have heard the same saying "this will have to be investigated" for months on end, moreless every time i call to try and sort this out i get the same story... they said that it goes through to the back office where they collect all the information required to sort it out, i said to them that i have published a live blog which i keep updated regarding all correspondance and a full detailed account of my dealing with Scottish Gas which will be updated even after this call (and here i am) they were interested in this and asked for the URL (web address) for the blog so they could pass it to the back office to include in my information.... i asked them about my current bill seen as my account NOW shows zero, they said that the account is at zero and i replied so i dont owe you any money and you do not owe me any money as far as the account shows on your screen? they agreed...they said that "there was a bill made up for the £196.00 but this has been reversed and whoever reversed this has not left any information why it has been reversed" my reply "thats terrible" they said that this bill was made up from an estiimate reading and could i give them a reading today, i replied that i will not because i have submitted several meter readings, the most recent one being last week.... they asked who took that call and to be honest i couldnt really remember as i have spoken to so many of their collegues, they said that they see it and it looks like the balance was transferred over to the back office last week when i called and that the reason for me not receiving my cheque is because they currently have me down on their records as having a dry/quarterly billed meter with only RATE 1 installed and seen as this is wrong and that i have RATE 1&2 on my meter they will have to update my account and that the balance has to be re-calculated....... they said that they would send over an email to chase the back office up on my situation and include my blog address, i thanked them and said that i am REALLY CONCERNED that when i called a few hours ago my balance showed on my account and now im calling you back and its at zero with no note or explanation why......they then explained what kind of things they see on their screen when dealing with customers, they described it as it looks on the bills and statements that i receive.. they then said " on thier screen at the moment it shows a credit but also shows a reversal on the same day because the credit was applied in error....they said that this is due to the situation being reffered to the back office, they said that they would monitor my situation and contact me as soon as its sorted out, they checked my phone number and said their goodbyes........ Now surely if they have been billing me as a RATE 1 only customer, my bill would be sky high, surely the way my new meter has been installed should not be included in calculations from my old prepayment meter, i dont get it.......................
August 2007: Phoned Scottish gas to set up a payment plan for my current electricity supply, i was asked for a meter reading to complete the set up so i gave them the reading for Rate 1 and then went on to give the rate 2 reading but was interrupted by them saying that they cannot take a reading for rate 2 because my account shows that we are arate 1 only customer, my reply was that i have been calling Scottish Gas every month, sometimes numerous times in a month to get this issue solved and have been repeatedly told by Scottish Gas that the issue has been resolved but will take between 4 to 6 weeks for my account to be updated, they then agreed that treating customers like this is not acceptable an that my account will definately be updated this time but i will still have to wait the 4 to 6 weeks....they guaranteed this to me...we shall see......
September 2007: Received two letters from Scottish Gas, first one dated 24th August 2007 and is a letter threatening legal action if i do not pay my bill.......the nerve of them.......... The second letter dated the 31st August 2007 was even more threatening stating that if i dont pay immediately Scottish Gas will "Get a warrant to enter my home and disconnect my supply which would incur fees of up to £361 as well as the amount I owe" they charged me £14 for the letter and stated that they will charge me a further £50 for debt collection agency fees..... both these letters will be available to view soon from the links on the right hand side of this page, personal information blanked out of course.... I called Scottish Gas the minute i received this these letters and i was not happy at all, i explained to them most of the above and stated that i want my bill paid from the credit on my account, they refused this saying that i would have to be refunded to me and I would then pay the bill myself, i agreed......ok then you send me a cheque and i will pay my bill, but once they saw how much my account was in credit they tried to back track what they said, they offered me £150....i nearly fell off my chair... £100??? try £400 at least!!!! so the haggling game commenced and i finally collapsed at £200, they said they would send the cheque right away, i stated that this amount is only half of what Scottish Gas owe me and i will not give in until i get it all back, AND i will be looking to be compensated for the nightmare Scottish Gas have put my family through.....they said thats up to me...what do they care..... so then i went on asking to set up a payment plan for my current electricity supply, they already have the bank details on file (well they got something right!!) i was asked for a meter reading i gave them the reading for Rate 1 and then went on to give the rate 2 reading but was interrupted by them saying that they cannot take a reading for rate 2 because my account shows that we are a rate 1 only customer and therefore they only have one little box on their screen to enter a single reading rather than two readings peak=rate1 and offpeak=rate2, my reply was that i have been calling Scottish Gas every month since January 2007, sometimes numerous times in a month to get this issue solved and have been repeatedly told by Scottish Gas that the issue has been resolved but will take between 4 to 6 weeks for my account to be updated....same old story.....i will wait.... THE CHEQUE ARRIVED: for £185 instead of the agreed £200.....i was red with rage...but proceeded to get it cashed and paid my bill....	Letter 1 Letter 2
October 2007: Phoned Scottish Gas and im STILL waiting for my account to be updated from Rate 1 only to Rate 1&2.....
November 2007: Phoned Scottish Gas and guess what, my acount STILL has not been updated but they AGAIN guarantee that it will be updated but in 2 weeks this time rather than the standard non-existant 4-6 weeks....my payment plan was set up anyway using the rate 1 reading from my 2 rate meter and they said that its obvious that i have been overcharged for my supply since the new meter was installed in December 2006 until present, so because i have been charged peak time electricity 24/7 since December 2007 so they now assure me that my account will be re-calculated taking into account that I have a two rate meter installed at my home and not a single rate meter....even though i am asked for a meter reading everytime i phone them
December 2007: Got a bill through for £622.46 even though i paid my bill in full 2 months ago.....will deal with it after new year....

I have had enough trying to sort this out on my own and my family and friends have been hounding me for months to contact my MP, the truth is that im a strong-willed person whom has always been thrown in the deep end and coped well, so i thought i could deal with it and get it sorted, but this is proving too much and putting a hell of a lot of pressure on my family, something my ill partner and my kids can do without!! as well as me.....so i contacted my MP on the 7th of June whom passed to another MP whom contacted me on the 15th of June to let me know that they have passed my plea for help to another colleague whom has not contacted me yet.......

(its now the 20th November 2007)

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Marc McLean

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